Shipping & Returns
Please email email@example.com if you have any questions regarding your shipping concerns.
Shipping: We are happy to offer Flat Rate shipping within Canada, and Free Shipping if your order qualifies for it. Once your order is fulfilled, you will receive your shipping notification with tracking information. We ship all orders using couriers such as Fedex, UPS, Canpar and Purolator. At this time, we cannot ship to PO Boxes and your order will be cancelled if a PO box is added at check out.
NOTE - please monitor your tracking number closely. If your package cannot be delivered due to customer error (address is incorrect, not picking up from delivery depot, missed delivery appts etc.) and is returned to us, we can; 1) reship your package at the cost of shipping, or 2) refund your order, minus the original shipping cost (applies to flat rate and free shipping also).
Local Pick Up at our Showroom:
#255 - 19358 96th Ave, Surrey, BC (Building D)
Free parking in front of building and wheelchair accessible.
Local Pick Up is available from our studio in Surrey, BC Monday to Friday from 10AM-4PM. A fee of $10 will apply to Local Pick ups but will be refunded to you upon pick up within seven days from the time of order fulfillment. If pick up does not happen within the seven day window, we will ship your order to you and no refund will be given for the $10 fee.
Returns: Due to the nature of our products, we do not accept returns at this time. If your order arrives damaged or incorrect, please email us with at firstname.lastname@example.org with the following information:
- Order Number
- A photo(s) of any damage to the shipping box and/or the product
- A photo of the packing slip included in your order
We cannot accept returns based on your scent preference, however, if you would like to try all of our fragrances prior to making a purchase, we invite you to try our Scent Sample Pack (here is the product link: canvascandleco.com/collections/signature-collection/products/scent-sample-pack